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Refund policy
BLDE//TRACED Return Policy
We stand for quiet discipline and sharp intention, and that extends to our commitment to your satisfaction. We are confident in the quality, fit, and feel of our products, but we understand that sometimes a purchase isn't quite right. Our policy is designed to be fair, transparent, and to ensure you get the perfect item for your game.
Our Return Window You may initiate a return or exchange within 30 days of your order's delivery date.
Condition of Products To be eligible for a return or exchange, your polo must be in its original, sellable condition: unworn, unwashed, and with all original tags still attached.
We perform a thorough inspection of all returned items. If an item is received and shows any signs of wear, use, damage, or is not in its original condition, we will not be able to process a return or exchange. In such a case, the item will be returned to the customer at their expense, or it will be held for a period of 15 days before being disposed of, at our discretion.
Exchanges vs. Returns for a Refund
Our policy is built to make it easy for you to get the perfect item, while also helping our small business thrive.
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For Exchanges (Best Option): If the fit isn't right or you'd like a different color, we are happy to help. You are responsible for the cost of shipping the item back to us, but we will cover the shipping of your new item to you for free.
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For Returns for a Refund: If you wish to return your item for a refund, you are responsible for all shipping costs (the original and the return shipping). The original shipping fee is non-refundable.
How to Initiate a Return To start a return or exchange, please email our customer service team at krushergolfs@outlook.com with your order number and the reason for your request. We will provide you with the necessary return instructions.
Refund Processing Once we receive and inspect your returned item, we will notify you of the status. If approved, a refund will be issued to your original method of payment, or your exchange will be shipped out. Please allow 3-5 business days for the refund to be processed by your bank.
Final Sale Items All items marked as "Final Sale" or purchased with a significant discount are not eligible for returns or exchanges.